Privacy Policy

1. Information We Collect

We collect information you voluntarily provide to us when you:

• Fill out a contact or quote request form on our Site
• Book an appointment or schedule a service
• Call or email us directly
• Subscribe to updates or communications

The types of information we may collect include:

• Full name
• Phone number
• Email address
• Service address or property location
• Details about the tree services you are requesting
• Any other information you choose to provide

We also automatically collect certain technical information when you visit our Site, including your IP address, browser type, device type, pages visited, and time spent on the Site. This data is collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide free estimates
• Schedule and deliver tree services at your property
• Communicate with you about appointments, updates, or follow-ups
• Send service reminders or promotional messages (with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations
• Protect against fraud or misuse of our services

We will never sell your personal information to third parties. We do not use your information for any purpose not described in this policy without your prior consent.

3. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to improve your browsing experience and analyze Site traffic. Cookies are small text files stored on your device.

We may use the following types of cookies:

• Essential Cookies: Required for the Site to function properly
• Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements (e.g., Facebook Pixel, Google Ads)

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our Site.

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• CRM & Scheduling Software: To manage appointments and customer communications
• Google Analytics: To analyze website traffic and usage patterns
• Google Maps: To display service area information
• Facebook / Meta: For advertising and social media integration
• Payment Processors: If you pay for services online (they handle payment data under their own privacy policies)

These third parties are only permitted to use your information as necessary to provide their services to us, and they are required to protect your data in accordance with applicable law.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may disclose your information only in the following circumstances:

• With your explicit consent
• To comply with a legal obligation, court order, or government request
• To protect the rights, property, or safety of ArborMan Tree Service LLC, our customers, or the public
• In connection with a business transfer, merger, or acquisition (you will be notified of any such change)

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at [email protected].

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to legal exceptions)
• Opt-Out: Opt out of marketing communications at any time by contacting us or clicking “unsubscribe” in any email
• Data Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will promptly delete it.

9. Links to Other Websites

Our Site may contain links to third-party websites (such as our Facebook page or Google listing). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any site you visit.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our Site after any changes constitutes your acceptance of the updated policy.